Return & Refund Policy

Effective Date: March 20, 2025

At WonderToy Land, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with hassle-free returns and refunds. This policy explains our process for handling returns, exchanges, and refunds.

Eligibility for Returns

We gladly accept returns within 30 days of the delivery date, provided the item meets the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • It includes all original tags, labels, and accessories.
  • You can provide proof of purchase, such as a receipt or email confirmation.

The following items are non-returnable:

  • Clearance or final sale products.
  • Personalized, customized, or handmade items.
  • Perishable products (e.g., food or treats).
  • Items damaged due to misusage or wear and tear not covered by manufacturing defects.

How to Initiate a Return

To start a return, follow these steps:

  1. Contact Support:

    • Email us at support@wondertoyland.com with your order number, reason for the return, and photos of the item (if applicable).
    • You can also call us at (415) 555-9876 if you need assistance.

  2. Approval & Instructions:

    • Once your return is approved, we’ll send instructions on how to ship the item back to us. You are responsible for the return shipping cost unless the return is due to our error (e.g., defective or incorrect item).

  3. Ship Your Return:

    • Safely package the product and include your proof of purchase in the return package. Use a trackable shipping method to ensure we receive your returned items.

Refund Process

Once we receive the returned item and verify its condition, we will process your refund.

  • Refunds will be issued to your original payment method (e.g., credit card, PayPal) within 7-10 business days.
  • Shipping fees for the original order are non-refundable, except in cases where the return results from our error.
  • If the returned item does not meet our eligibility criteria, we will notify you, and the item may be returned to you at your expense.

Exchanges

We offer exchanges only for defective or incorrect items. If you would like a different size, color, or product, please submit a return for the item and place a new order.

For defective or incorrect items, contact support@wondertoyland.com within 7 days of receiving the order, and we will send a replacement free of charge.

Late or Missing Refunds

If your refund timeline has passed and you haven’t received the funds:

  1. Check with your bank or credit card company; the process may take additional time depending on their policies.
  2. Contact support@wondertoyland.com or (415) 555-9876, and we’ll assist you promptly.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Email us within 7 days of receiving the item, including photos of the damage and your order details.
  • We will arrange for a replacement or issue you a refund, including shipping costs.

Return Shipping Costs

  • Customers are responsible for covering the cost of shipping returned items unless the return is due to a mistake on our part (e.g., defective or incorrect item).
  • We recommend using a trackable shipping method to ensure your return reaches us.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@wondertoyland.com or (415) 555-9876.

  • Before Shipment: Orders canceled before they ship will be refunded in full.
  • After Shipment: If the order has already been shipped, you may return it upon receiving it, following the standard return procedure.

Contact Us

For any questions or assistance with returns and refunds, feel free to contact our customer support team:

We’re here to ensure a smooth return process and your ultimate satisfaction. Thank you for shopping with WonderToy Land!