FAQ

Welcome to the WonderToy Land FAQ! Below are answers to our most commonly asked questions. If you need further assistance, feel free to contact our customer support team at support@wondertoyland.com or call (415) 555-9876.

1. Orders and Payment

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order using one of our secure payment methods.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other digital wallets.

Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. After this time, the order may already be processed or shipped. Contact us at support@wondertoyland.com immediately if you need changes.

2. Shipping

How long will my order take to arrive?

  • Domestic Shipping (U.S.): 3–7 business days
  • International Shipping: 7–21 business days (depending on your location and customs clearance)

How much does shipping cost?

Shipping fees depend on your location, order weight, and chosen shipping method. The total cost will be displayed at checkout. Free domestic shipping is available for orders over $75.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Use it to track your package on the carrier’s website or visit our Order Tracking Page.

3. Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery as long as the product is unused, in its original packaging, and accompanied by proof of purchase. Some exclusions apply (e.g., clearance or perishable items). See specific details in our Return & Refund Policy.

How do I start a return?

Contact our support team at support@wondertoyland.com with your order details, and we’ll provide return instructions.

When will I get my refund?

Refunds are processed within 7-10 business days after we receive and inspect your return.

4. Account and Website

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your order, save payment details, and enjoy faster checkout next time.

What should I do if I forget my password?

Click the “Forgot Password” link on the login page, enter your registered email, and follow the instructions to reset your password.

5. Products and Safety

Are your products safe for children?

Yes! All of our products comply with safety regulations and are tested to ensure they are free of harmful materials. Product safety information is available on each product page.

6. Contact and Support

How can I contact you?

For any questions or assistance:

Our customer support is available Monday–Friday, 9:00 AM–6:00 PM (EST).

Can’t find your answer here? Reach out to us anytime—we’re happy to help!